FAQs
Frequently asked questions
What does Ucha do?
Sebastian Ucha is the oldest whip manufacturing company in Argentina, producing since 1921, classic and premium-quality whips for three generations.
As saddles and belts manufacturers and wholesalers, we distribute to businesses worldwide from our fully stocked warehouses located in Argentina, the Netherlands, Germany and Spain.
We are especially invested in door-to-door exportation, with full customer service directly from our factory, supported by our export department team dedicated exclusively to this area.
Which are the available payment methods?
We offer the following payment methods:
- Visa
- Mastercard
- American Express
- Diners
- Cartes Bancaires
- Bacs direct debit
- SEPA direct debit
- Apple pay
- Google pay
- Direct bank transfer
- And many others
Which are the estimated shipping times?
Delivery times may vary depending on the location. We have up to 8 weeks of delivery time for out-of-stock items.
How much does the shipping cost?
We offer free worldwide shipping.
Can I exchange items if I picked the wrong size?
If your product is the wrong size, you can get in contact with us through our contact page. We will assist you as soon as possible.
What is the exchange window length?
We accept exchanges up to 3 months later since the date of purchase. It is requiered for the product to be in good shape, as it was provided to you.
Can I return an item?
Yes, it’s possible to return your purchase but you need to contact us to determine the address. In case you need to make a return, please get in touch with us through our contact form.
How can I calculate belt sizes?
You can use our reference sheet to calculate belt sizes.
How do Giftcards work?
You can purchase a Giftcard at our Giftcard Shop at any moment. This card will have a value depending on it’s tier and it will provide you with a unique code with a 10% discount included in purchases for all of our products.
You can find out more about Giftcards in the following link: